Email us
support@cradl.site — include your order reference or listing link so we can help faster.
Order and payment issues
If your order is in progress, the fastest route is to open a dispute from your orders page. That pauses the payout and puts an admin on the case.
Account and verification
Trouble verifying your phone or changing your details? Email us from the address on your account and we'll sort it out.
Hours
Monday to Friday, 08:00–17:00 SAST. Messages sent over the weekend are answered on Monday.